Frequently Asked Questions
We accept major payment gateways depending on the country such as ApplePay, Amazon Pay, Google Pay, American Express, Visa, Mastercard, Link.
Yes, all transactions are processed through secure encrypted payment gateways.
Unfortunately, we are unable to split payment by multiple credit cards at this time.
We offer various payment methods that allow you to make payments in installments (AfterPay and Klarna).
Yes, our Beirut showroom welcomes visitors from Monday till Saturday from 11AM till 7PM.
No appointment is required. You are welcome to visit our Beirut showroom during opening hours and explore the collection at your convenience.
Yes, selected pieces are available for fitting and purchase at the showroom.
Please refer to our Size Guide for detailed measurements and fit recommendations.
If you're between sizes, we recommend selecting the larger size for a more comfortable fit.
Our team is happy to help with sizing recommendations. Contact us before placing your order.
Yes, we offer worldwide shipping through our affiliate courier DHL. To ensure that we ship to your location, kindly check our Shipping Calculator page.
Delivery times vary depending on your location. Contact us for more information.
Once your order is shipped, you will receive a confirmation email with tracking details. You can also track your order through the Track My Order page.
International orders are be subject to customs duties and taxes determined by the destination country.
We do not offer cash refunds. For more information, visit our Shipping & Return Policy.
Yes, eligible items may be exchanged subject to stock availability. For more information, visit our Shipping & Return Policy.
Approved returns are issued as store credit only. Refunds to the original payment method are not available.
Please contact our customer care team with your order number and request, or complete the return form on our website. Our team will review your request and advise on the next steps.
Once your return has been approved and processed, a store credit will be issued for use on a future purchase.
Open the Return Form and enter your invoice ID and the email address used at checkout. Select the item or items you want to return, choose the quantity and return reason for each selected item, then submit the request. The request will remain pending until it is reviewed and the returned items are received.
To create an account, open My Account and enter your email address. If the email is new, you’ll be asked for your first name, last name and a password to create your profile. You can also continue with Google or Apple when those options are available.
On the My Account sign-in page, enter your email address and continue to the password step, then select “Forgot password?”. Enter your email and we’ll send a password-reset link if an account exists for that address.
To redeem a promo code, enter the code in the space provided on the Checkout page then proceed with the “checkout” button.
Kindly note that promo codes can’t be combined with other promotions on the same product and are not applied on sale items.
Kindly note that promo codes can’t be combined with other promotions on the same product and are not applied on sale items.
You can manage your saved shipping and billing addresses from the Addresses section of My Account. Other personal details shown in your Profile are currently read-only; if you need to change your name, email address or phone number, please contact our customer care team at +961 76 100 166 or [email protected].
For issues related to billing, address changes, or account recovery, kindly reach out to our customer care team on +96176100166 or via email at [email protected]